=== ActiveHelper LiveHelp Live Chat===
Contributors: activehelper
Tags: wordpress livechat,  live chat, live help, live support, customer service, wordpress plugin, livechat plugin, visitor tracking, visitor chat, floating
Requires at least: 3.2
Tested up to: 4.0
Stable tag: 3.7.0

Powerful Live Chat Plugin for WordPress. 

== Description ==

WordPress Live Chat Plugin is the most affordable and scalable Live Chat. ActiveHelper Live Chat System is perfect for small and medium WordPress sites. Answer Live chats from any location, Desktop and mobile are included, Windows and Mac, IOS and Android too.

Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.

Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.

The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab , Polish , Bulgarian , Slovak , Lithuanian ,  Croatian , Indonesian , Romanian, Slovenian, Estonian, Latvian and Georgian.

= Main Features =

* Unlimited Operators
* Unlimited Departments
* Unlimited Domains
* Multi Language Support
* Full UTF-8 Support
* SSL Support
* Chat Re-branding
* Image for each agent
* Agent to Agent chat
* Agent schedule time
* Multi Language WordPress admin panel
* Real-time Chats
* Multiple Chat Requests
* Auto Save Transcripts
* Capture Visitor Data
* Chat Queue Line
* Offline Messages
* Disable chat module in Offline mode
* Record Offline Messages
* Send Transcription to the Visitor
* Ratings
* Transfer Chats
* Visitors Tracking
* Visitors Navigation History
* Proactive Chat Invitations
* Proactive Messages
* Auto start invitation
* Disable Invitation
* Redirect URL offline form
* Website Push
* Typing status notifications
* Pre typed Responses
* Send Links / Images / JavaScript
* Sound & Visual Alerts
* Smiles Images
* Operator Rating
* Summarize System activity
* Support Statistics
* Geo Location based on IP
* Google Analytic integration.
* Online/Offline status images
* Proxy support
* Multi Language Images
* 32 Language Translations.
* Agent spellchecker 
* Support Panel desktop for Windows and MAC 
* Support panel mobile for your iPhone/ipad 
* Support panel mobile for your Android phone and tablet
* Customizable Look & Feel
* Skin Support
* Floating chat button


<h4>Try Free</h4>

We offer a 30 days free trial.

<h4>More Information</h4>

Visit the <a href="http://www.activehelper.com">ActiveHelper Live Chat website</a> for more information.

<h4>Support Panel Desktop</h4>

Download the Support Panel Multi Platform Console, the agent app is available in the follow link for Windows and MAC: <a href="http://www.activehelper.com/extensions/wordpress-live-chat.html">Download Area</a>.

<h4>Support Panel Mobile</h4>

Download the Support Panel Mobile for Iphone and Ipad, the agent app is available in the follow link via Itunes: <a href="http://itunes.apple.com/us/app/live-help/id515929709?mt=8">Itunes download area</a>.
Download the Support Panel Mobile for Android, the agent app is available in the follow link via Google Play: <a href="https://play.google.com/store/apps/details?id=air.com.activehelper.supportpanel">Google Play download area</a>.

<h4>Support Panel Multi Platform Console Guide</h4>
Visit the follow link to see the <a href="http://www.slideshare.net/activehelper/support-panel-console-3-user-guide"> user guide.</a>


== Installation ==

Direct Installation:
1. Go to the section plugins on the Wordpress admin dashboard.
2. Click on "add new" option at the top.
3. Search "activehelper live chat"  on the search option available.
4. Click on the install button.

Via Upload:
1. Extract all files from the activehelper-livehelp.zip archive.
2. Upload the extracted **activehelper-livehelp** folder to the **/wp-content/plugins/** directory.
3. Activate the plugin through the **Plugins** menu in WordPress.
4. Click the **ActiveHelper LiveHelp Server** menu option, under the **Dashboard** menu in the admin user interface.
1. Configure the domains, agents and deploy the chat widget.

Upgrade:
Before to make any upgrade of the ActiveHelper LiveHelp Server is necessary to follow a couple steps in order to avoid loss the working configuration:
How to upgrade the LiveHelp Server plugin safely <a href="http://www.activehelper.com/kunena/37-general-discussion-wordpress/11898-steps-to-do-a-successful-upgrade-please-read#12339"> user guide.</a>

== Frequently Asked Questions ==

For further help you may choose any of following options:

* Step by Step Configuration Guide [Quick Start Guide](http://www.slideshare.net/activehelper/activehelper-livehelp-quick-start-for-wordpress).
* Video demos [Video Demos](http://www.activehelper.com/extensions/wordpress-live-chat.html). 
* For technical FAQ, please visit [FAQ](http://www.activehelper.com/faq.html).
* You can also contact us by our Live Chat [Live Chat](http://www.activehelper.com).

== Screenshots ==

1.  Multi Language Status Indicator as Widget
2.  Chat Window
3.  Proactive Invitation
4.  Live Chat from a Mobile Device
5.  LiveHelp Server Dashboard - Plugin admin area
6.  Support Panel Desktop App
7.  Support Panel Multi Platform ( Windows, MAC, IOS, Android)

== Changelog ==

= 2.6.0 =
* The first release of the plugin.

= 2.6.1 =
* Fix a issue in the database configuration.

= 2.6.2 =
* Fix a issue in the Generate script option.

= 2.6.5 =
* Full Bulgarian language support to the Live Chat.
* Add images tracking for in Bulgarian language.
* Tracking widget support Bulgarian language.
* Fix some issue with Dutch language.
* Other small improvements and bug fixes.

= 2.6.7 =
* Full Slovak language support to the Live Chat.
* Add images tracking for in Slovak language.
* Tracking widget support Slovak language.
* Full Croatian language support to the Live Chat.
* Add images tracking for in Croatian language.
* Tracking widget support Croatian language.
* Other small improvements and bug fixes.

= 2.7.0 =
* New Support panel Mobile for iPhone/iPad.
* New Support panel Mobile for Android.
* New Support panel Mobile for BlackBerry PlayBook.
* New country restriction.
* Web chat messages sound alert.
* Core security update.
* French language updated.
* Arab images updated.
* Other small improvements and bug fixes.

= 2.7.2 =
* Fixed scroll issue on Chrome 21.0.1180.60
* Other small improvements and bug fixes.

= 2.7.3 =
* New reset setting button on Server settings 
* New option to update without delete the configuration files
* Fixed scroll issue on Chrome 21.0.1180.60
* Fixed domain ID issue on the tracking script
* Fixed welcome message display problem on IE and Safari
* Fixed delete domain issue
* Fixed issue on the department name with &
* Other small improvements and bug fixes.

= 2.7.4 =
* Fixed database prefix on the installation
* Fixed status indicator space on iPhone/iPad
* Core security update
* Other small improvements and bug fixes.

= 2.9.0 =
* New Proactive Messages.
* Redesign the proactive invitation.
* Fixed issue with the invitations and templates.
* Fixed issue invitation and tracking time.
* New 1 minute invitation and messages timer.
* New invitation image size.
* The proactive options now work on the right side.
* New Company field add.
* New Phone field add.
* Full Indonesian language support to the Live Chat.
* Add images tracking for in Indonesian language.
* Full Lithuanian language support to the Live Chat.
* Add images tracking for in Lithuanian language.
* Core security update
* Other small improvements and bug fixes

= 2.9.1 =
* Language Issues.
* Other small improvements and bug fixes

= 2.9.2 =
* Online update error fixed.
* Domain settings language issue fixed.
* New German dashboard translation.
* Other small improvements and bug fixes

= 2.9.5 =
* Fixed automatic updates.
* Sign in Window size on IE fixed.
* Offline Message window size on IE fixed.
* Language issue fixed on the send trasncription.
* Special characters on the offline form  Fixed.
* Full Romanian  language support to the Live Chat.
* Add images tracking for in Romanian  language.
* Poland Language updated.
* German dashboard translation.
* Core security update
* Other small improvements and bug fixes

= 3.0.0 =
* New Agent status indicator
* New Agent settings section
* New Live Chat skins
* New Live chat better look
* New Skins 
* New Tracking widget and script "Agent ID" parameter
* New Server statistic panel
* New Clean Up request option
* New Sound alert when a new invitation arrive
* New Sound alert when a new proactive message arrive
* New setting that allow to change the status indicator image type
* New setting the allow to change the proactive message and invitation position
* New Slovenian Langauge
* New Estonian Language
* Polonian language updated.
* Enhanced "client info" window
* Fixed live chat scroll issue on IOS Iphone/Ipad
* Fixed proactive messages in third-party domains
* Core security update
* Other small improvements and bug fixes

= 3.1.0 =
* Improved tracking performance
* Reduce Server consume around 45%
* New Live Chat default skin
* New Latvian Language
* Core security update
* Other small improvements and bug fixes

= 3.1.5 =
* Core security update
* Other small improvements and bug fixes

= 3.2.0 =
* New unanswered chat report
* Improved Auto start invitation
* Enhanced Dashboard
* Core security update
* Other small improvements and bug fixes

= 3.2.2 =
* Fixed Missing files on the update

= 3.4.0 =
* Agent to Agent Chat
* MariaDB connection issue fixed.
* Security Patch
* Other small improvements and bug fixes

= 3.4.5 =
* WordPress 3.9 Support
* Other small improvements and bug fixes

= 3.5.0 =
* New footer live chat tracking widget
* New agent schedule work time option
* New download options on the client info section
* Danish language updated.
* Bulgarian language updated.
* Issue on the tracking script generation fixed
* Core Security update.
* Other small improvements and bug fixes

= 3.6.0 =
* New Absolute Position option
* Unanswered Chats report updated.
* Failed Chats report updated.
* Monthly and Weekly statistics section.
* Issue on the tracking script generation fixed
* New Georgian language.
* Portuguese language updated.
* Portuguese invitation spelling issue fixed.
* Third-Party cookies support enhanced for Safari.
* Core Security update.
* Other small improvements and bug fixes

= 3.7.0 =
* Support Wordpress 4.0
* Core Security update.
* Other small improvements and bug fixes

Upgrade:
Before to make any upgrade of the ActiveHelper LiveHelp Server is necessary to follow a couple steps in order to avoid loss the working configuration:
How to upgrade the LiveHelp Server plugin safely <a href="http://www.activehelper.com/kunena/37-general-discussion-wordpress/11898-steps-to-do-a-successful-upgrade-please-read#12339"> user guide.</a>

== Upgrade Notice ==

= 2.6.0 =
* Initial version.

= 2.6.1 =
* Fix a issue in the database configuration

= 2.6.2 =
* Fix a issue in the Generate script option.

= 2.6.5 =
* Full Bulgarian language support to the Live Chat.
* Add images tracking for in Bulgarian language.
* Tracking widget support Bulgarian language.
* Fix some issue with Dutch language.
* Other small improvements and bug fixes.

= 2.6.7 =
* Full Slovak language support to the Live Chat.
* Add images tracking for in Slovak language.
* Tracking widget support Slovak language.
* Full Croatian language support to the Live Chat.
* Add images tracking for in Croatian language.
* Tracking widget support Croatian language.
* Other small improvements and bug fixes.

= 2.7.0 =
* New Support panel Mobile for iPhone/iPad.
* New Support panel Mobile for Android.
* New Support panel Mobile for BlackBerry PlayBook.
* New country restriction.
* Web chat messages sound alert.
* Core security update.
* French language updated.
* Arab images updated.
* Other small improvements and bug fixes.

= 2.7.2 =
* Fixed scroll issue on Chrome 21.0.1180.60
* Other small improvements and bug fixes.

= 2.7.3 =
* New reset setting button on Server settings 
* New option to update without delete the configuration files
* Fixed scroll issue on Chrome 21.0.1180.60
* Fixed domain ID issue on the tracking script
* Fixed welcome message display problem on IE and Safari
* Fixed delete domain issue
* Fixed issue on the department name with &
* Other small improvements and bug fixes.

= 2.7.4 =
* Fixed database prefix on the installation
* Fixed status indicator space on iPhone/iPad
* Core security update
* Other small improvements and bug fixes.

= 2.9.0 =
* New Proactive Messages.
* Redesign the proactive invitation.
* Fixed issue with the invitations and templates.
* Fixed issue invitation and tracking time.
* New 1 minute invitation and messages timer.
* New invitation image size.
* The proactive options now work on the right side.
* New Company field add.
* New Phone field add.
* Full Indonesian language support to the Live Chat.
* Add images tracking for in Indonesian language.
* Full Lithuanian language support to the Live Chat.
* Add images tracking for in Lithuanian language.
* Core security update
* Other small improvements and bug fixes

= 2.9.1 =
* Language Issues.
* Other small improvements and bug fixes

= 2.9.2 =
* Online update error fixed.
* Domain settings language issue fixed.
* New German dashboard translation.
* Other small improvements and bug fixes

= 2.9.5 =
* Fixed automatic updates.
* Sign in Window size on IE fixed.
* Offline Message window size on IE fixed.
* Language issue fixed on the send trasncription.
* Special characters on the offline form  Fixed.
* Full Romanian  language support to the Live Chat.
* Add images tracking for in Romanian  language.
* Poland Language updated.
* German dashboard translation.
* Core security update
* Other small improvements and bug fixes

= 3.0.0 =
* New Agent status indicator
* New Agent settings section
* New Live Chat skins
* New Live chat better look
* New Skins 
* New Tracking widget and script "Agent ID" parameter
* New Server statistic panel
* New Clean Up request option
* New Sound alert when a new invitation arrive
* New Sound alert when a new proactive message arrive
* New setting that allow to change the status indicator image type
* New setting the allow to change the proactive message and invitation position
* New Slovenian Langauge
* New Estonian Language
* Polonian language updated.
* Enhanced "client info" window
* Fixed live chat scroll issue on IOS Iphone/Ipad
* Fixed proactive messages in third-party domains
* Core security update
* Other small improvements and bug fixes

= 3.1.0 =
* Improved tracking performance
* Reduce Server consume around 45%
* New Live Chat default skin
* New Latvian Language
* Core security update
* Other small improvements and bug fixes

= 3.1.5 =
* Core security update
* Other small improvements and bug fixes

= 3.2.0 =
* New unanswered chat report
* Improved Auto start invitation
* Enhanced Dashboard
* Core security update
* Other small improvements and bug fixes

= 3.2.2 =
* Fixed Missing files on the update

= 3.4.0 =
* Agent to Agent Chat
* MariaDB connection issue fixed.
* Security Patch
* Other small improvements and bug fixes

= 3.4.5 =
* WordPress 3.9 Support
* Other small improvements and bug fixes

= 3.5.0 =
* New footer live chat tracking widget
* New agent schedule work time option
* New download options on the client info section
* Danish language updated.
* Bulgarian language updated.
* Issue on the tracking script generation fixed
* Core Security update.
* Other small improvements and bug fixes

= 3.6.0 =
* New Absolute Position option
* Unanswered Chats report updated.
* Failed Chats report updated.
* Monthly and Weekly statistics section.
* Issue on the tracking script generation fixed
* New Georgian language.
* Portuguese language updated.
* Portuguese invitation spelling issue fixed.
* Third-Party cookies support enhanced for Safari.
* Core Security update.
* Other small improvements and bug fixes

= 3.7.0 =
* Support Wordpress 4.0
* Core Security update.
* Other small improvements and bug fixes
