=== 24laser Support Tickets ===
Contributors: 24laser
Tags: support, tickets, helpdesk, customer-support, woocommerce
Requires at least: 6.5
Tested up to: 7.1
Stable tag: 2.0.6
Requires PHP: 8.0
License: GPLv2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html

Self-hosted support tickets with a frontend form, secure guest access, attachments and optional WooCommerce My Account integration.

== Description ==

24laser Support Tickets is a self-hosted support ticket plugin for WordPress. Tickets, messages and attachments stay on your own WordPress installation.

The plugin includes:

* Ticket management in the WordPress admin area
* Status, priorities and categories
* Public replies and internal notes
* Activity history
* Frontend support form via `[dpsupport_form]`
* Support requests from guests or logged-in users
* Secure personal guest ticket links
* Protected guest attachment downloads
* Optional JPG, PNG, WebP or PDF attachment; the maximum size follows the site's normal WordPress/PHP upload limit
* WordPress `wp_mail()` notifications for staff and customers
* Ticket statistics
* Optional WooCommerce My Account support endpoint for logged-in customers
* HPOS-compatible WooCommerce integration

The plugin does not require an external account or license key. It does not send telemetry, contact a license server or install updates from third-party servers.

= Frontend support form =

Create or edit a WordPress page and add:

`[dpsupport_form]`

You can also create a support page automatically under Support > Settings.

= WooCommerce =

If WooCommerce is active, logged-in customers receive a Support entry in My Account. Customers can browse all of their support tickets with pagination and can create, read and reply to tickets.

= Privacy =

Support tickets may contain personal data such as names, email addresses, messages and uploaded files. This data is stored locally in your WordPress database and Media Library. Guest-form rate limiting uses local WordPress transients. The plugin does not send telemetry to 24laser or another license/tracking service.

== Installation ==

1. Install 24laser Support Tickets through Plugins > Add New, or upload the plugin ZIP.
2. Activate the plugin.
3. Open Support > Settings and configure the notification email address.
4. Create a support page with the `[dpsupport_form]` shortcode or use the automatic page creation button.
5. If WooCommerce is active, the Support endpoint is added to My Account automatically.

== Frequently Asked Questions ==

= Does the plugin need a license key? =

No. The plugin works without a license key or external account.

= Does the plugin contact 24laser servers? =

No. The plugin has no license heartbeat, telemetry or external update client. Plugin updates are delivered by WordPress.org.

= Where are tickets stored? =

Tickets, messages and activity records are stored in dedicated tables in the local WordPress database. Uploaded attachments use the WordPress Media Library.

= Can guests submit tickets without an account? =

Yes, if guest requests are enabled under Support > Settings. Each guest receives a personal signed ticket link. Internal notes are never shown in the guest view.

= Can I use it without WooCommerce? =

Yes. The frontend shortcode and WordPress admin ticket management work without WooCommerce. WooCommerce only adds the optional My Account support area.

= Does deactivating the plugin delete tickets? =

No. Deactivation does not delete ticket data.

== Screenshots ==

1. Overview of all support tickets in the WordPress backend.
2. Create a new support ticket directly in the backend.
3. Frontend customer area for viewing and submitting support tickets.
4. Open ticket view with conversation history and reply form.
5. Plugin settings for notifications, categories and the frontend support form.

== Changelog ==

= 2.0.6 =
* Updated the plugin website to the official 24laser Support Tickets product page on o2go.de.
* Added a direct Product page link to the plugin action links in WordPress.
* No changes to ticket, customer, guest or WooCommerce functionality.

= 2.0.5 =
* Updated WordPress.org directory presentation and screenshot descriptions.
* No functional changes.

= 2.0.4 =
* Renamed the WordPress.org directory plugin to 24laser Support Tickets and updated the directory slug/text domain to `24laser-support-tickets` as requested during directory review.
* Updated the author identity and public plugin references to 24laser / 24laser.de.
* No feature changes compared with 2.0.3.

= 2.0.3 =
* Previous naming-review build; no functional changes compared with 2.0.2.

= 2.0.2 =
* Hardened single-file upload array validation for Plugin Check.
* Removed unnecessary third-party cache hook and dynamic cache constants; private pages continue to send WordPress no-cache and explicit no-store headers.

= 2.0.1 =
* WordPress.org review fixes: unique DPSUPPORT/dpsupport prefixes for declarations, hooks and stored data.
* Reworked attachments as a native single-file upload; upload size follows the site upload limit.
* Customer ticket history now uses normal pagination so all tickets remain accessible.
* No license validation, telemetry or third-party updater is included.

= 2.0.0 =
* First WordPress.org directory package.
* Repository package contains only local plugin functionality and no external license validation, telemetry or third-party updater.
* Updates are intended to be delivered exclusively through WordPress.org.
* Includes backend ticket management, frontend support form, secure guest access, WooCommerce My Account support, notifications and ticket statistics.
