=== Text: AI chatbot, live chat & ticketing for customer service ===

Contributors: LiveChat
Tags: live chat, AI chat, chatbot, ai chatbot,  lead generation
Stable tag: 1.1.6
Requires PHP: 7.4
Tested up to: 7.0
Requires at least: 6.0
License: GPLv3 or later
License URI: https://www.gnu.org/licenses/gpl-3.0.html

== Description ==

**Every conversation on your site is a buying signal. Text catches it and turns it into a sale.**

As customer engagement software, Text works whether the conversation starts with a question or a click.

- Losing sales to cart abandonment and hesitation? Text closes them in the chat.
- Need leads without adding headcount? Text generates them 24/7.
- Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person.

Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required.

30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT.

_"We added over $1.5M in revenue in the first eight months. All from sales that started in the chat." — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium_

= 💬 Convert visitors into buyers =

**Problem:** A hesitating visitor looks like a lost sale. It's actually a buying signal nobody answered.

**Solution:** Text catches the intent, starts the conversation, and closes the sale.

[**AI Agent**](https://www.text.com/features/ai-agent/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing) lives in your chat widget — customized to your brand's colors, position, and tone. It's trained on your own site and knowledge base, not generic answers. It doesn't wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don't just chat.

[**Live chat**](https://www.text.com/features/ai-live-chat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing) — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it.

**Proactive campaigns** trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they've decided to leave. No pop-up roulette, no guessing who's ready.

_Running WooCommerce? The AI already sees what's actually sitting in that cart — more on that further down._

= 📥 One inbox to never lose the thread =

**Problem:** Support scattered across five tools means dropped context and dropped tickets.

**Solution:** One inbox for every channel and every ticket.

**Help desk and ticketing** handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand.

**Omnichannel customer service** shouldn't mean five different apps duct-taped together. Text's omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it.

= 🌙 Keep selling after hours =

**Problem:** A customer messaging at 11pm gets nothing until 9am — and buys elsewhere.

**Solution:** An AI agent that never clocks out, in their language, in your tone.

As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn't a paid add-on — it's how the product works. Under the hood, it uses NLP and vector-based understanding, so it's reading what a visitor means, not just matching keywords.

= ⚙️ Script your own workflow =

**Problem:** Automation tools hand you fixed scenarios. They stall the moment you need to step outside them.

**Solution:** Build the exact scenario you need, and have it running in minutes, not sprints.

**Custom Skills** let you build new AI behavior:

- qualify a lead,
- capture contact details,
- offer a discount,
- route a VIP,
- schedule an appointment.

No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn't wait around for the right question — it starts the conversation on its own.

= 🧹 Turn busywork into headroom =

**Problem:** Agents spend hours on work that doesn't need a human brain.

**Solution:** Take that off their plate, so they can focus on what actually needs a person.

**Copilot** suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. **Help Desk and ticketing** — full help desk software, not a bolted-on add-on — route and escalate automatically. **Real-time visitor tracking** shows who's on your site, what they're browsing, and where they came from, so every conversation starts with context instead of a blank slate.

= 🛒 Running WooCommerce? Here's what sharpens =

Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site.

**Driving sales.** A live cart preview shows exactly what's in a visitor's basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they're talking to a first-time buyer or a regular. That's what turns WooCommerce live chat into more than a Q&A tool — it's watching every cart as it happens.

**Post-sale support.** Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it's linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions.

**Sales reporting.** See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart.

Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify.

= 🔗 Integration with your existing stack =

Text connects to WooCommerce, [Shopify](https://www.text.com/increase-sales/convert-hesitant-buyers/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing), HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required.

= 🔒 Security and compliance =

- SOC 2
- GDPR and CCPA
- PCI DSS
- Role-based access with admin and member permissions
- Multi-brand support with brand-level data separation
- Dedicated private server option for enterprise clients
- Controls to disable persistent chat history and manage data retention

More in [Text's Trust Center](https://trust.text.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing).

= 💳 Pricing =

[Plans start at $19/month](https://www.text.com/pricing/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing) — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required.

= 🚀 Install in minutes =

This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required.

1. Log into your WordPress dashboard.
2. Go to Plugins → Add New.
3. Search for "Text."
4. Install the plugin and activate it.
5. Connect your Text account, or create one directly from WordPress.
6. The AI starts learning from your site immediately.

No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session.

== Frequently Asked Questions ==

= How much does the Text AI chatbot for WordPress cost? =

Text offers three paid plans: Essential, Growth, and Enterprise. AI resolutions are included at every tier, so you never pay extra for the AI to handle conversations. Every plan starts with a 14-day free trial, no credit card required. Looking to try the Text AI chatbot for WordPress before committing? The trial gives full access to the AI Agent, no credit card needed.

= Does Text work with WooCommerce? =

Yes. Text integrates natively with WooCommerce — real-time access to order data, cart contents, and browsing history inside the conversation. Order tracking, product recommendations, and returns run automatically. As a WooCommerce live chat integration, it also tracks which conversations turn into orders, not just the conversation itself.

= Is Text a WordPress chat plugin, and how does it compare to other chatbot plugins for WordPress? =

Yes — it's a WordPress chat plugin first. Install it from your dashboard, connect your account, and the widget runs on your site immediately. Where most chatbot plugins for WordPress just deflect questions or wrap a third-party AI service, Text is a complete platform — AI chatbot, live chat, help desk, ticketing, and omnichannel messaging in one product, trained on your own knowledge base. A WordPress chatbot plugin usually means a widget and not much else. Install Text, and you get a WordPress ai chatbot platform instead — one built to close a sale, not just answer a question.

= Is Text the same product as LiveChat? =

No, but they share history. Text is built on the same technology and team behind LiveChat, HelpDesk, and ChatBot — 20+ years on the market — brought together into one platform under a new name.

= Can Text handle multiple languages? =

Yes. The AI responds in your visitor's language automatically, across 46 languages, with no separate bots and no manual configuration. Multilingual support works across live chat, email, and social.

= Does Text work as an omnichannel customer service platform, not just live chat? =

Yes. Live chat, email, SMS, Messenger, and WhatsApp all land in one inbox with full conversation history per contact — omnichannel customer service without stitching separate tools together yourself.

= Is Text a good ecommerce chatbot, or is it built mainly for support tickets? =

Both. As an ecommerce chatbot, it sees cart contents, order history, and purchase intent in real time through the WooCommerce integration. As a support tool, it also runs a full help desk and ticketing system. Most teams use it for both at once. As a WooCommerce chat plugin, it also tracks post-sale activity like tracking status and returns directly in the same conversation.

= Does Text include an AI help desk, or is it just a chat widget? =

It's a full AI help desk: automated tagging, SLA tracking, escalation workflows, satisfaction ratings, and email — not a chat widget with a ticketing add-on bolted on. Most WordPress chatbot plugins send tickets to a separate tool. This one keeps them in the same inbox as the AI Agent and live chat.

= What's the difference between Text's AI agent and a generic AI customer service chatbot? =

A generic chatbot answers questions from a fixed script. Text's AI agent is trained on your site and knowledge base, detects buying signals and intent, and can act — qualifying leads, offering discounts, opening tickets — instead of just replying. That's the difference between a bot that answers and AI customer service that actually sells.

= Is Text GDPR compliant? =

Yes. Text is SOC 2 audited, GDPR and CCPA compliant, and PCI DSS certified. You can configure data retention policies and disable persistent chat history to meet your organization's privacy requirements.

= Do I need technical knowledge to set up Text? =

No. The plugin installs in clicks, and the AI trains itself on your website data automatically. Custom Skills are built in plain language — no coding, no drag-and-drop form builder, no engineering involvement required.

= Can I add and customize a live chat widget on my WordPress site without touching code? =

Yes. Install the plugin, connect your account, and the widget appears on your site immediately. Colors, position, greeting messages, and launcher style are all configurable from the Text dashboard — no code required. Show or hide it on specific pages, schedule when it appears, and set separate behavior for desktop and mobile. This is a WordPress live chat plugin end-to-end — every setting lives in the Text dashboard, so nothing here needs a developer or custom CSS.

= How does the AI handle conversations it can't resolve? =

It knows when to step back. For a complex complaint, a high-value negotiation, or a sensitive issue, the AI hands the conversation to a human agent with full context attached — conversation history, customer details, order and browsing data included. You can also define your own handoff rules — by topic, customer value, sentiment, or keyword — so the AI escalates automatically whenever those conditions are met, instead of waiting for it to hit a dead end on its own.

= Can Text replace my current help desk software? =

Yes. Text includes a full ticketing system — automated routing, SLA management, priority levels, escalation workflows, agent collaboration, internal notes, and chat transfer.

= How does the AI agent learn about my business? =

It trains on your website data and knowledge base automatically — no generic AI models, no third-party data. You can also upload additional training material, add FAQs, and fine-tune responses to match your brand's tone of voice. It improves with every conversation. The same training applies whether you're using it as a WordPress ai chatbot or connecting it to WooCommerce for order-specific answers.

= What's the best chatbot for WordPress if I want AI and live chat together? =

One that doesn't split AI and live chat into separate tools. Text combines both, along with help desk and ticketing, in a single wordpress chatbot install — which is what makes it a strong choice as the best chatbot for wordpress for teams that want everything from one plugin.

= What's the best live chat for WordPress if I also want WooCommerce support? =

One where the live chat sees your store data directly. As a WooCommerce live chat integration, Text shows cart contents and order history inside the same conversation, which is what separates a best live chat for WordPress pick from a generic widget.

= How to add live chat to WordPress and connect it to WooCommerce? =

Install the plugin from your WordPress dashboard, connect your Text account, and the AI starts learning from your site immediately — including your WooCommerce catalog if the store is active. That's how to add live chat to WordPress and start seeing order data as it comes in.

== Installation ==

1. In your WordPress admin dashboard, go to Plugins → Add New.
2. Search for “AI Chatbot by Text”
3. Click Install Now, then Activate.
4. Open the plugin from the WordPress sidebar.
5. Click Connect to Text, then sign in to your existing Text account or create a new one.

No API key configuration. No developer required. No PHP based system tweaks. The plug'n'play setup means you go from installation to handling conversations in the same session. The plugin is actively maintained — issues like undefined index issue fixed promptly, with regular updates and a tutorial link added to the plugin settings page so you're never stuck.

Point the AI agent at your WordPress site and it's handling conversations the same day. That's not a promise — that's how the product works.

== Screenshots ==

1. AI Agent answers product questions and pushes the sale forward, trained on your knowledge sources and custom skills.
2. Proactive campaigns spot the moment, and offer the right deal before a visitor leaves.
3. Messenger, WhatsApp, SMS, email, and web chat, unified in one inbox with the full conversation history.
4. Feed it your sites and files, and it's fluent in your business, smart enough to hand off when a human's needed.
5. Your AI Agent, dressed in your brand, from colors to language, without touching a line of code.
6. Track total value, order count, and time to purchase, all tied back to the conversations that drove them.

== External services ==

This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality.

= Account connection =

When you click "Connect to Text", the plugin redirects your browser to Text's account management API at https://api.text.com. The following data is sent as part of this request:

- WordPress admin email address
- WordPress site URL and admin URL
- PHP version, WordPress version, and plugin version
- WooCommerce version (if WooCommerce is active)

This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account.

= Chat widget =

Once connected, the plugin loads a JavaScript chat widget on your site's frontend pages. This widget is served from Text's CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text's servers as part of normal widget operation.

This service is provided by Text, Inc:
- [Terms of service](https://www.text.com/legal/terms-of-use/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing)
- [Privacy policy](https://www.text.com/legal/privacy-policy/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing)

== Changelog ==

= 1.1.6 =
* Updated: Refreshed plugin listing banners and screenshots, and rewrote the description and FAQ.

= 1.1.5 =
* Updated: "See visitors live" link now opens the real-time customer list directly.

= 1.1.4 =
* Updated: Customize AI Agent link now opens the AI Agent profile page directly.

= 1.1.3 =
* Fixed: store_order_was_created event not firing on WooCommerce's block-based Order Confirmation page

= 1.1.2 =
* Added: passing thumbnail_url in aict_emit_order_created_event for WooCommerce

= 1.1.1 =
* Added: Tracking parameters on plugin page links to the Text App so usage analytics can attribute activity to the WordPress plugin.

= 1.1.0 =
* Added: WooCommerce store activity tracking — Text now monitors cart changes and completed orders so your support agents can see what customers are buying in real time.

= 1.0.3 =
* Fixed: wp_enqueue_script async argument compatibility with WordPress 7.0.

= 1.0.2 =
* Updated: Plugin name and branding across the WordPress.org listing.
* Updated: Tested up to WordPress 7.0.
* Fixed: Onboarding banner CTA styling in the WordPress 7.0 admin dashboard.

= 1.0.1 =
* Updated: Plugin assets to reflect latest branding.

= 1.0.0 =
* Added: Initial release of the Text WordPress plugin.
* Added: Widget installation and account connection flow.
