Questions we get asked

If yours is not here, email us and we will answer it in a day.

How does the free trial work?

Fourteen days with every feature turned on. We do not ask for a card, and nothing charges automatically when it ends.

Can I change plan later?

Any time, in both directions. Upgrades are prorated to the day, downgrades take effect at the next renewal.

What happens to my data if I cancel?

It stays available to export for ninety days, then it is deleted permanently. You can ask us to delete it sooner.

Do you offer discounts?

Yes, for registered non-profits, schools and teams paying yearly. Get in touch and we will apply it.

Is my data encrypted?

In transit and at rest. Backups are encrypted too, and we test restoring from them every quarter.

How do I get help?

Email, and a real person replies. Median first response last month was two hours and eleven minutes.