The reluctant owner
You inherited the docs because you wrote the feature. Now every question in support is somehow your fault.
Six-week cohort · next intake 6 April
A practical course for engineers and support leads who keep being asked to fix the docs. You will rewrite your own real pages, every week, with feedback.
Enrol for the April cohortYou inherited the docs because you wrote the feature. Now every question in support is somehow your fault.
You answer the same six questions weekly and know a better page would end it.
You are the whole documentation team and you want a system, not more opinions.
Not for you if: you want a certificate without doing the writing. Every week has homework and it gets read out loud.
Mining support tickets and search logs for what people actually needed.
Task pages, reference pages, and knowing which one you are writing.
Openings that tell someone in ten words whether to keep reading.
Samples people can paste, plus how to keep them from rotting.
Navigation, naming and the discipline of deleting pages.
Review cycles, ownership and metrics that are not pageviews.
Twelve years writing and leading documentation, most recently for a developer platform with two million monthly readers. Before that, support engineering, which is where the opinions come from.
We cut our getting-started page from 3,000 words to 600 and new-user setup tickets dropped by half.
Tomas Berg, platform engineer
I finally had a reason to delete 80 pages. Nobody has missed one of them.
Nadia Farouk, technical writer
The support team now writes the first draft and I edit. That was not possible before this course.
Owen Pryce, support lead
$690one payment
Come to the first two sessions. If it is not for you, tell us and we refund it in full, no forms.