How and when I get paid

Complete your secure payment setup before selling. Then follow each order from customer payment to your farm’s transfer.

  1. The customer pays FreshFarm. Stripe processes the payment. Your order shows whether payment has been received; an unpaid order is not money available to your farm.
  2. You prepare and hand over the produce. Keep the order status up to date and confirm handover only when collection or delivery has taken place.
  3. The customer confirms receipt. This starts the current 24-hour customer protection period for the item. Your handover confirmation alone does not start it.
  4. The farm’s share becomes eligible. After that period, the payment must pass FreshFarm’s release checks and your Stripe account must be able to receive transfers. “Eligible” does not mean “sent”.
  5. Transfer, then bank payout. A transfer sends the farm’s share to its Stripe account. A bank payout is a separate step. “Transferred” does not confirm arrival in your bank.
What if the customer does not confirm receipt?

The current process keeps the payment held; there is no automatic release after a fixed number of days without customer confirmation. Contact FreshFarm Support with the order reference and your collection or delivery evidence so the missing confirmation can be reviewed. Do not mark receipt on the customer’s behalf.

How often will FreshFarm send my money?

A daily or weekly transfer schedule has not yet been confirmed for this release. The current payment queue records eligibility but does not automatically send money. Do not treat the end of the protection period as a promised transfer time. FreshFarm must confirm the release schedule before live payouts begin.

When will the money reach my bank?

A bank arrival date is not currently available in FreshFarm. It depends on the payout arrangements for your Stripe account and the bank’s processing. Ask FreshFarm Support to check the payout and expected arrival date if a transfer has been recorded but the money has not arrived. The 24-hour FreshFarm protection period is not a bank payout promise.

How is my farm’s share calculated?

The working pilot commission is 10% of produce proceeds, not a permanently adopted rate. Card-processing costs are allocated separately; customer delivery charges are kept separate from produce proceeds. Review the item value, FreshFarm fee, processing cost, refunds and any adjustments in your payment breakdown. Processing costs may still be awaiting confirmation, so an early farm-share figure can change. For an item refunded in full, the original fee is historical information; use the current recorded farm share.

Why is a payment held, blocked or delayed?

Held: check whether handover, customer confirmation or the protection period is outstanding. Setup incomplete: complete the secure Stripe step. FreshFarm attention needed: the payment may need review following a refund, dispute or other payment issue; check the order and refund records, then contact FreshFarm Support with the order reference. Completing setup alone does not remove an order-specific hold.

What happens if I cannot supply the item?

Report the problem against the order and pause the product if you cannot fulfil further orders. When the customer chooses a refund for the unavailable item, FreshFarm submits it to Stripe and tracks the result. No further farm approval is needed. Do not issue a second refund from WooCommerce or prepare a replacement after the refund request.

Will this page update automatically?

In WooCommerce, payment records are checked every 30 seconds while the tab is visible if automatic checks are enabled in Notification settings. You can also use Refresh payments. Refreshing the page checks the records; it does not initiate a transfer.