=== Jalpi Support Tickets ===
Contributors: konceptwise
Tags: helpdesk, support, tickets, customer support, help desk
Requires at least: 5.9
Tested up to: 7.0
Stable tag: 1.0.0
Requires PHP: 7.4
License: GPLv2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html

A lightweight, secure, and scalable help desk and ticket support system for WordPress.

== Description ==

Jalpi Support Tickets is a complete help desk and ticket support system with a classic WordPress-style interface. It is simple, fast, optimized, secure, and easy to use.

**Core Features:**

* Ticket Creation Form (guest + logged-in users)
* AJAX form submission with spam protection
* Ticket reply system with email notifications
* Three-status management: Open, Pending, Closed
* Guest ticket tracking by Ticket ID and email
* SMTP email configuration (optional)
* File attachments (JPG, JPEG, PNG, PDF, DOC, DOCX, ZIP)
* Admin dashboard with ticket statistics
* Form field customization
* REST API (optional)
* Webhooks (optional)
* Translation-ready
* GDPR-friendly with personal data export and erasure support

Jalpi Support Tickets is part of the [Jalpi](https://jalpi.com) product line, developed and maintained by [Konceptwise Digital Media Pvt. Ltd.](https://konceptwise.com) — the team behind all Jalpi products and services.

**Shortcodes:**

* `[jalpi_hd_form]` — Display the ticket submission form
* `[jalpi_hd_track]` — Display the ticket tracking form

== Installation ==

1. Upload the `jalpi-support-tickets` folder to `/wp-content/plugins/`.
2. Activate the plugin through the **Plugins** menu in WordPress.
3. Navigate to **HelpDesk Jalpi** in the admin sidebar.
4. Add `[jalpi_hd_form]` to any page for the submission form.
5. Add `[jalpi_hd_track]` to any page for the tracking form.

== Frequently Asked Questions ==

= Can guests submit tickets without registering? =
Yes. Guest ticket submission is fully supported.

= How do guests track their tickets? =
Using the `[jalpi_hd_track]` shortcode, guests can look up any ticket using their Ticket ID and the email address used during submission.

= Is SMTP required? =
No. When SMTP is disabled, WordPress default wp_mail() is used. SMTP is optional.

= Are the REST API and Webhooks enabled by default? =
No. Both are opt-in. Enable them individually from the Settings page.

= Does this plugin store personal data? =
Yes. The plugin stores names, email addresses, and IP addresses as part of ticket submissions. It integrates with the WordPress personal data exporter and eraser tools to support GDPR compliance.

== Changelog ==

= 1.0.0 =
* Initial release.
* Ticket creation, tracking, and management.
* Admin dashboard with statistics.
* SMTP email configuration.
* REST API and webhook support.
* File attachment support.
* GDPR personal data export and erasure.

== Upgrade Notice ==

= 1.0.0 =
Initial release.
