These general terms and conditions of sale apply to all orders placed on the website [WEBSITE_URL], operated by [COMPANY_NAME].
By placing an order on the website, the customer confirms that they have read, understood and accepted these general terms and conditions of sale.
The website [WEBSITE_URL] is published by:
[COMPANY_NAME]
[LEGAL_FORM]
UID: [UID_NUMBER]
VAT: [VAT_NUMBER, IF APPLICABLE]
Address: [FULL_ADDRESS]
Switzerland
E-mail: [CONTACT_EMAIL]
Phone: [PHONE, IF APPLICABLE]
These general terms and conditions define the rights and obligations between [COMPANY_NAME] and its customers in connection with the online sale of:
The physical products offered on the website are described as accurately as possible. Photos, visuals and illustrations are provided for information purposes only and may differ slightly from the delivered product, in particular due to lighting, screen display settings or possible production variations.
Physical products are offered subject to availability. If a product becomes unavailable after the order has been validated, the customer will be informed as soon as possible.
In this case, [COMPANY_NAME] may offer a replacement, a credit note or a refund for the unavailable product.
Deliveries are made to the address provided by the customer when placing the order. The customer is responsible for the accuracy of the information provided.
Delivery times indicated on the website are provided for information purposes only. A delivery delay does not automatically entitle the customer to compensation, unless mandatory legal provisions provide otherwise.
Delivery costs are displayed before the final validation of the order.
The customer must inspect the package and products upon receipt. In the event of visible damage, incorrect delivery or missing products, the customer must contact [COMPANY_NAME] as soon as possible at [CONTACT_EMAIL].
Physical products are covered by the applicable legal warranties under Swiss law, in particular in the event of a proven product defect.
The warranty does not cover damage resulting from improper use, incorrect maintenance, normal wear and tear, unauthorised modification or damage caused by the customer.
Digital products may include downloadable files, documents, templates, digital content, licences, access to a platform, videos, online training or other intangible content.
After payment validation, the customer receives access to the digital product according to the terms indicated on the website, for example by download, e-mail, access link or customer account.
The customer is responsible for having the necessary equipment, software and internet connection to access the digital content.
Unless otherwise stated, the purchase of a digital product grants the customer a personal, non-exclusive and non-transferable right of use.
Any reproduction, resale, public sharing, modification, distribution or making available to third parties is prohibited without the prior written consent of [COMPANY_NAME].
Due to the intangible nature of digital products, no refund will be granted once the product has been downloaded, viewed, activated or made accessible to the customer, except in the case of a proven technical defect attributable to [COMPANY_NAME] that prevents normal use of the product.
The website may offer tickets, reservations or registrations for events, classes, workshops, training sessions, tastings, conferences or activities organised by [COMPANY_NAME] or by a partner.
The essential information about the event is indicated on the relevant page, including the date, time, location, price, participation conditions and, where applicable, the number of available places.
The registration or ticket purchase is confirmed after payment has been validated. The customer receives a confirmation by e-mail.
The customer is responsible for providing a correct e-mail address. [COMPANY_NAME] cannot be held liable if the customer does not receive the confirmation due to an incorrect address, a full mailbox or a spam filter.
When the event uses a ticket, a QR code or an access control system, the customer must present their ticket upon arrival at the event.
A ticket may only be used once, unless otherwise stated. Any reproduction, duplication or attempted fraud may result in access to the event being refused without refund.
Unless otherwise stated on the event page, tickets and registrations are not refundable in the event of cancellation, absence or late arrival by the customer.
[COMPANY_NAME] may however offer, on a voluntary and non-obligatory basis, a postponement, a credit note or a transfer of the ticket to another person, according to the conditions indicated for the relevant event.
[COMPANY_NAME] reserves the right to modify, postpone or cancel an event in the event of force majeure, bad weather, insufficient number of participants, unavailability of a speaker, technical problem or any other important reason.
In the event of final cancellation by the organiser, the customer may receive a refund, a postponement or a credit note, depending on the circumstances and the information provided.
Certain events may be subject to special conditions, in particular regarding minimum age, health, safety, insurance, required equipment, punctuality or behaviour.
The customer undertakes to comply with the instructions communicated before and during the event.
To place an order, the customer selects the desired physical product, digital product or event, completes the requested information, checks the order summary, accepts these general terms and conditions of sale and then proceeds with payment.
Before final validation, the customer can check their order and correct any input errors.
Once the order has been validated, the customer receives a confirmation by e-mail at the address provided when placing the order.
The contract is considered concluded when the payment has been accepted and the order has been confirmed by [COMPANY_NAME].
Prices are indicated in Swiss francs, CHF.
Unless otherwise stated, prices include taxes if VAT is applicable.
Additional costs, including delivery fees, processing fees, payment fees or fees related to an option chosen by the customer, are indicated before the final validation of the order.
[COMPANY_NAME] reserves the right to change its prices at any time. The applicable price is the one displayed at the time the order is validated.
The accepted payment methods are those displayed on the website at the time of the order.
They may include, in particular:
The order is processed after payment confirmation, unless otherwise agreed in writing.
In the event of failed, refused or cancelled payment, the order may be suspended or cancelled.
Under Swiss law, there is no general automatic right of withdrawal or return for online purchases.
Returns, exchanges or refunds are therefore granted only according to the conditions set out in these general terms and conditions or according to a written agreement with [COMPANY_NAME].
If [COMPANY_NAME] voluntarily accepts a return, the product must be returned in its original condition, unused, complete and, if possible, in its original packaging.
Return costs are borne by the customer, except in the case of a delivery error or a defect recognised by [COMPANY_NAME].
Digital products are not refundable once they have been downloaded, viewed, activated or made accessible, except in the case of a proven technical problem attributable to [COMPANY_NAME].
Tickets and registrations for events are not refundable in the event of absence, late arrival or cancellation by the customer, unless otherwise stated on the event page or agreed in writing by [COMPANY_NAME].
[COMPANY_NAME] makes every effort to ensure the accuracy of the information published on the website. However, errors, omissions or temporary unavailability may occur.
[COMPANY_NAME] cannot be held liable for indirect damages, loss of revenue, loss of data, business interruption or any other damage resulting from the use of the website, a product, digital content or participation in an event, except in the case of gross negligence or mandatory legal provisions to the contrary.
The customer is responsible for the proper use of the purchased products, compliance with communicated instructions and the accuracy of the information provided when placing the order.
[COMPANY_NAME] cannot be held liable for any delay, impossibility of performance or cancellation resulting from an event beyond its control, including natural disaster, bad weather, technical failure, network interruption, transport problem, illness, accident, administrative decision or any other case of force majeure.
All content on the website, including texts, images, logos, videos, files, documents, graphic elements, digital products, interfaces and code, is protected by intellectual property rights.
Any unauthorised reproduction, modification, distribution, resale, publication or use is prohibited without the prior written consent of [COMPANY_NAME].
Personal data collected when placing an order is processed in accordance with the applicable Swiss data protection legislation.
The data may be used in particular to process orders, manage payments, organise deliveries, send confirmations, manage event registrations and respond to customer requests.
For more information, the customer may consult the privacy policy available on the website: [PRIVACY_POLICY_LINK].
The website may contain links to third-party websites. [COMPANY_NAME] has no control over these websites and declines all responsibility for their content, operation or privacy policy.
[COMPANY_NAME] reserves the right to modify these general terms and conditions of sale at any time.
The applicable version is the one in force at the time of the order.
These general terms and conditions of sale are governed by Swiss law.
Any dispute relating to their interpretation or execution shall fall under the jurisdiction of the competent courts at the registered office of [COMPANY_NAME], subject to mandatory legal provisions, in particular those relating to consumer protection.
For any question regarding these general terms and conditions of sale, the customer may contact:
[COMPANY_NAME]
E-mail: [CONTACT_EMAIL]
Address: [FULL_ADDRESS]
Last updated: [LAST_UPDATE_DATE]