=== Thikaa AI ===
Contributors: thikaa
Tags: chatbot, live chat, ai, whatsapp, woocommerce
Requires at least: 5.8
Tested up to: 6.8
Requires PHP: 7.4
Stable tag: 1.2.2
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html

AI chat widget for WordPress & WooCommerce with multi-channel messaging (WhatsApp, Telegram, Facebook, Instagram) and order sync.

== Description ==

**Thikaa AI** connects your WordPress site to the Thikaa platform — an AI customer-communication engine trusted by 500+ businesses across the MENA region. Drop an intelligent chat widget on your site, then let the same AI brain answer your customers everywhere they message you: your website, WhatsApp, Instagram, Facebook, TikTok, and Telegram — all from one unified inbox.

= Smart AI that actually feels human =

Thikaa runs on the world's leading AI models — **Claude Opus 4.5 (Anthropic)**, **GPT-4o (OpenAI)**, and **Gemini 3 Pro (Google)** — and automatically picks the right one for each conversation. Your bot understands context, remembers the chat, speaks naturally in **Arabic & English** (and matches your customer's dialect), and answers product, order, and support questions on its own — 24/7, with no scripts to write.

* **Multi-model AI** - Powered by Claude, GPT-4o, and Gemini. The bot routes each message to the best model for speed and quality.
* **Voice that talks back** - The bot can reply with real voice notes — it actually speaks to your customers.
* **AI that answers phone calls** - On WhatsApp, the AI can pick up and handle voice calls.
* **Reads images** - Customers can send a photo of a product or receipt and the bot understands it.
* **Knowledge Base & RAG** - Trains on your own content so answers stay accurate and on-brand.

= One brain, every channel =

* **AI-Powered Chat Widget** - Embed an intelligent chat widget on your WordPress site
* **Omni-Channel Inbox** - WhatsApp (Direct & Cloud API), Instagram, Facebook Messenger, TikTok, and Telegram in a single shared inbox
* **Auto-reply to comments** - Automatically responds to Instagram & Facebook comments, and handles TikTok DMs
* **Workflow Automation** - Build automated flows for bookings, follow-ups, and lead capture
* **Multi-Agent Handoff** - Seamlessly hand a conversation from the AI to a human teammate
* **Analytics & Mobile App** - Track conversations and manage everything from your phone

= Built for stores (optional WooCommerce integration) =

* **Order & Customer Sync** - Orders and customers sync to Thikaa automatically
* **Order Tracking** - Customers can track orders by phone number, right inside chat
* **Status Notifications** - Auto-notify customers on WhatsApp when an order is confirmed, shipped, or delivered

Thikaa is an **Official WhatsApp/Meta Tech Partner** and a **TikTok Marketing Partner**, so your accounts stay safe and compliant. Start free for 7 days — see [thikaa.com/pricing](https://thikaa.com/pricing) for plans from $19.99/mo.

= Free mobile app — iOS & Android =

Manage every conversation from your pocket. The free **Thikaa app** brings your unified inbox, push notifications, and live AI-to-human handoff to your phone — so you can reply to customers on WhatsApp, Instagram, Facebook, TikTok, and Telegram wherever you are.

* **iPhone & iPad** - Download on the [Apple App Store](https://apps.apple.com/us/app/thikaabot/id6758939870)
* **Android** - Get it on [Google Play](https://play.google.com/store/apps/details?id=com.thikaa.app)

= Requirements =

* WordPress 5.8 or higher
* A Thikaa account ([Sign up here](https://thikaa.com/register))
* WooCommerce 5.0 or higher (optional, for e-commerce features)

= How It Works =

1. Install and activate the plugin
2. Go to Thikaa AI in your WordPress admin
3. Enter your Thikaa account credentials
4. Configure widget settings
5. Your chat widget will appear on your site

= Features =

* **Easy Setup** - Connect with your Thikaa email and password
* **Works Without WooCommerce** - Use as a simple chat widget on any WordPress site
* **WooCommerce Mode** - Enable order sync, customer sync, and order tracking
* **Real-time Sync** - Orders and customers sync automatically (WooCommerce)
* **Bulk Import** - Sync existing orders and customers with one click
* **Customizable Widget** - Position, colors, and language support
* **Arabic & English** - Full RTL support
* **Order Tracking** - Customers can track orders by phone number (WooCommerce)
* **WhatsApp/SMS Notifications** - Automated order status updates

== Installation ==

1. Upload the plugin files to `/wp-content/plugins/thikaa-ai/`
2. Activate the plugin through the 'Plugins' menu in WordPress
3. Go to Thikaa AI to configure

== Frequently Asked Questions ==

= Do I need a Thikaa account? =

Yes, you need a Thikaa account to use this plugin. You can sign up at https://thikaa.com/register

= Is it free? =

The plugin is free. Thikaa offers various pricing plans for the AI chatbot service.

= Does it work without WooCommerce? =

Yes! The plugin works on any WordPress site. WooCommerce features are optional.

= Does it work with WhatsApp? =

Yes! When connected to Thikaa, your customers can chat and track orders via WhatsApp, Telegram, Facebook, Instagram, and SMS.

== Screenshots ==

1. Unified inbox — a real WhatsApp return-request handled by AI end to end, with full customer context on the side.
2. Bot Hub — every bot management tool in one place: bots, flow builder, connections, catalog and analytics.
3. Bot Connections — connect WhatsApp, Instagram, Facebook, TikTok, Telegram and email, and assign AI bots from one dashboard.
4. Catalog & Checkout — sell right inside the chat: products, orders, payment gateways and a full checkout flow alongside your WooCommerce store.
5. Users — every customer captured automatically across all your channels.

== Changelog ==

= 1.2.2 =
* Minor fixes and stability improvements

= 1.2.1 =
* Fixed icon sizing in features card
* Improved CSS compatibility with WordPress admin

= 1.2.0 =
* Renamed to Thikaa AI
* Made WooCommerce optional
* Added WooCommerce mode toggle
* Works on any WordPress site
* Profile pictures for connections

= 1.1.0 =
* Added multi-channel support
* Added connection management
* Improved profile pictures

= 1.0.0 =
* Initial release
* Store connection
* Order and customer sync
* Chat widget embedding
* Bulk sync functionality

== Upgrade Notice ==

= 1.2.0 =
Major update: Plugin now works on any WordPress site. WooCommerce is optional.
